Shame, Shame on You, Walgreens

Just thought I'd share this because
a) it made me feel a tiny bit better about dumb Walgreens
b)I hope it helps you feel empowered to stick up for yourself. (not that I think you don't because you are much stronger women than I)
c) Because it feels good to rally the troops ;-)
I hope it sounds good and 'smart'...

"Hello, I was just in your Store on Discovery in Cedar Park. I am very displeased with my experience there. I used coupons and do so weekly. I have become familiar with your policies and I take time to plan my shopping as to do them accordingly. One of you managers, Lewis I believe, was kind enough to answer my questions and try to work with me BUT to be honest he was unknowledgeable. I felt he was making rules up as he went along. I was attempting to purchase many items, most of them with coupons except a few. In addition I was using one Register Reward for $2 that expired TODAY! I attempted to take his instructions and do what he suggested in order to use this Register Reward. When it did not work, he came up with another reason as to why I needed to purchase even more additional items in order to use it. He reasoning did not make sense and as a knowledgeable coupon and Register Reward user I tried to explain why it was nonsense. And also therefore why should I trust his suggestions and judgement for additional purchases. I have worked with this manager before on a similar situation and he did resolve the situation after it was obvious his suggestions did not work. I feel that he complicates my shopping experience and makes it hard to shop with Walgreens. I am not sure I will be returning any time soon. I am contemplating returning my purchase in full from today. I am cordial to your employees out of respect. Please train them on your policies, especially those on Register Rewards as to deserve my respect and business. I'd appreciate my money back for the $2 register Reward. Mary Walker"

**UPDATE**
Josh, a manager at the Store, called me yesterday. We talked a little about what happened and right away he wanted to give me a gift card for my troubles. Which is great but I did feel a little brushed under the rug so I told him I appreciated it but did push him further to talk with Lewis, the Manger I dealt with on Monday. I went and picked up the gift card today, which ended up being $10. I was friendly and made small talk with Josh and the other cashier. I didn't bring up the incident again because I don't want to beat the dead horse and quite frankly I don't think anything will change. Having a 'talk' with a manger isn't going to change the fact that they are guessing most of the time when it comes to RR's. For any real progress I think the company needs to make RR's less complicated. Maybe more like the system for ECBs at CVS. I don't know if I really feel a win or a defeat here. Just that it is what it is. That's the way things are and as Couponers we'll just have to decide if it's worth the trouble and stress of having experiences like this one once in a while. I may not go to that store in the future for a while, though as I left I did have the thought that if Walgreens treated all their customers the way I was treated today I'd shop there all the time.